Non-geographic Telephone Numbers - Ofcom Changes

From 1st July, Ofcom are changing the way that non-geographic numbers (NGNs) are charged in the UK.

If you have one of these numbers currently in operation for your business or are considering utilizing these ranges in the future, we're making you aware of the changes and the impact they may have on your business/advertising.

*Calls to 080x numbers are now free for mobile as well as landline callers*

All 080x numbers will now be free to call from all UK destinations including mobiles. If you own or operate an 0800 number, you will be aware that charges are levied to receive calls, however there will be no change to your current forwarding costs as these are currently factored into your existing call forwarding plans.

*Calling 084,085 and 087 numbers*

To make the cost to call the above numbers clearer for the consumer, Ofcom have split the cost into two parts; a service charge and an access charge, this also impacts other ranges such as 09 and 118 numbers.

This change is being made to help clarify call charges and all promotion of numbers must include both the service charge and access charge. Access charges vary from provider to provider so the onus is on the caller to be aware of this element and this will be available to the calling party from their provider.

New Ofcom regulations also come into effect on 1 July surrounding the promotion of these number ranges. These should be in the format of:

"Calls cost up to Xp per minute plus your phone company's access charge."

So if for example you have an eReceptionist 0844 number you can state that:

"Calls cost up to 7p per minute plus your phone company's access charge."

If you or your customers have any further questions, please have a look at Ofcom's own site where you will find out more about the regulatory changes

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